Shipping & Returns
SHIPPING
* Please Note: Due to the handmade nature of our products, variations in design, size and color may occur.
We accept payment in the form of MasterCard, Visa, Discover, American Express and Paypal.
DOMESTIC SHIPPING
If you need a rug, poufs, shoes, lamp or any products to get to you faster than ground shipping please email us at [email protected] and we will get you a custom shipping quote.
Free Shipping
Because of the fact that we operate on low margins, we absorb shipping costs and offer FREE shipping (domestic and International) home delivered, upon purchase of any product online around the world. ( we exclude some product).
When do we deliver
For Domestic/International delivery- purchased carpets will be delivered within 2-7 days after receipt of payment for carpets. Although we aim to dispatch all orders within 48 hours, estimated delivery times are used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
Insurance
We insure each purchase during the time it is in transit until it is delivered to you. Upon delivery of goods, we require a signature for any goods delivered- at which point the responsibility of the goods passes on to you. Also, please specify the name of the recipient who will be responsible for accepting the delivery of the goods.
Taxes/Duties
Taxes and Duties such as VAT, GST (if any) are calculated according to your shipping destination and are borne by the customer which will have to be paid to FedEx/UPS at the time of delivery of goods. FedEx/UPS may ask for your social security number or employment identification number for safety purposes.
As the recipient, you are liable for all import duties, customs and local taxes levied by the country you are shipping to; payment of these is necessary to release from customs on arrival. For more queries, please write to us at: [email protected] . A estimated idea of duties and taxes is mentioned below:
USA
Most US customers do not have to pay any duties or taxes on their purchases, as the rugs are usually for personal use. Officially, however, US duties/taxes for rugs are very modest, ranging from 0% to 3.5% of the rug’s purchase price. DHL, FedEx, and UPS handle all customs clearance and related procedures.
All deliveries to the United States are charged a Merchandize Processing Fee (MPF) of US$ 25 by the US Customs Service. In addition, couriers usually add US$ 5 for advancing any duty that may be applied. Payment for MPF and the courier’s advance duty fee is the responsibility of the customer.
Europe
Customers are required to pay VAT when their rugs enter their country of residence (DHL, FedEx, and UPS pay VAT for customers and send them a bill on or sometime after delivery).
In addition, duty may apply when rugs are processed for customs clearance and varies from country to country. However, many customers are not charged duty, as the rugs are for personal use. DHL/FedEx/UPS handle all customs clearance and related procedures
UK
Customers are required to pay VAT, for handmade rugs, when their rugs enter the United Kingdom. In addition, duty may apply when rugs are processed for customs clearance. This can range between 0 to 8% of the purchase price. DHL/FedEx/UPS handle all customs clearance and related procedures, pay applicable duty and VAT on behalf of customers, and bill customers for Duty/VAT on, or sometime after, delivery.
Please note that business customers may be required to provide their Economic Operator Registration and Identification (EORI) number to UK Customs in order to import goods from outside the EU. To apply for an EORI number, please contact HMRC.
Australia
There is no duty for handmade rugs. However, customers must pay 10% GST on the total invoiced value of the shipment. DHL/FedEx/UPS will handle all customs clearance and related procedures and collect any applicable fees/taxes from customers upon delivery.
Canada
Import duties are currently at 6.5% for hand-knotted rugs and 12.5% for hand-woven rugs (or Kilims).
Additionally, goods imported into Nova Scotia, New Brunswick, or Newfoundland and Labrado will incur a Harmonized Sales Tax of 13% (this is inclusive of 5% GST). For other provinces, a minimum of 5% GST will be applied.
Taxes are applied to the Canadian dollar value of the goods; including any duty applied to the goods.DHL/FedEx/UPS will handle all customs clearance and related procedures and collect any applicable fees/taxes from customers upon delivery.
All other countries
Duties and taxes for all other countries, please get in touch: [email protected]
Cancellation policy?
Orders may be cancelled up to 7 days prior with a full refund, any orders cancelled after 7 days are subject to a 50% cancellation fee. any orders cancelled 48 Hour prior to the event will be billed in full. (For Recommendation To Make A Rug)
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping
timesAustralia: 3-7 business days
Canada: 3-6 business days
France: 3-5 business days
Germany: 3-5 business days
Greece: 3-5 business days
Ireland: 3-5 business days
Italy: 3-5 business days
Japan: 3-5 business days
New Zealand: 3-8 business days
Portugal: 3-5 business days
Russia: 3-7 business days
Spain: 3-5 business days
The Netherlands: 3-5 business days
United Kingdom: 3-5 business days
United States: 3-5 business days
North America: 3-5 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 3-5 business days
Asia Pacific: 3-7 business days
Latin America and the Caribbean: 3-7 business days
North Africa and the Middle East: 3-5 business days
Sub-Saharan Africa: 3-5 business days
I’ll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
RETURNS & EXCHANGES
All Sales are final.
However, for any reason you change your mind about your purchase, domestic Exchanges can be made up to 30 days after the date of purchase for in store credit.
Just send an email to [email protected] for return instructions.
Item must be in the same condition as it was upon receiving.
In store credit never expires.
All expenses will be refunded with the exception of the shipping cost. Customer is responsible for return shipping.
All items purchased with a discount code or higher or by Wholesale price are FINAL SALE.
If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to [email protected]. We will either send you a new piece or refund your money, whichever is preferred.
*NOTE : In the event that you are in Europe you can send the order to Belgium at the address :